Refund and Return Policy

1. Consumers can apply for a return or exchange within 15 days of receiving the product.

2. When returning or exchanging goods, the goods must be kept in a new and recoverable state, and the items are intact, including the goods themselves, shipping details, inner and outer packaging, manufacturer’s cartons and gifts; if the items are missing, dirty or exceeded when returning the goods Checking the necessary traces of use will constitute a condition that cannot be returned.

3. Please write to xinqingtea@gmail.com or contact us via “Messenger” instant message on this website within 15 days, and please leave the following information for customer service confirmation: order number / name / mobile phone number / product to be returned and number of pieces/reason for return. After the customer service understands the situation, they will contact the freight forwarder to take it back. After the goods are taken back, a refund will be made, and the customer does not need to pay additional shipping fees.