Refund and Return Policy

1. Consumers can apply for a return or exchange within 15 days of receiving the product.

2. When returning or exchanging goods, the goods must be kept in a new and recoverable state, and the items are intact, including the goods themselves, shipping details, inner and outer packaging, manufacturer’s cartons and gifts; if the items are missing, dirty or exceeded when returning the goods Checking the necessary traces of use will constitute a condition that cannot be returned.

3. Please write to xinqingtea@gmail.com or contact us via “Messenger” instant message on this website within 15 days, and please leave the following information for customer service confirmation: order number / name / mobile phone number / product to be returned and number of pieces/reason for return. After the customer service understands the situation, they will contact the freight forwarder to take it back. After the goods are taken back, a refund will be made, and the customer does not need to pay additional shipping fees.

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New product launch activities

From now on, if you become a member, if you order three types of tea in a single order, there is no limit on the amount, you will get two bone china cups for the Year of the Rabbit as a gift. Come and taste XIN QING Taiwan High Mountain Tea Year of the Rabbit Bone China Cup: Manufactured by the famous Yingge kiln in Taiwan, the Chinese zodiac representative [rabbit] full of Asian culture is added with gold ingots, and the pure white body of the cup is filled with a happy red rabbit.

新品上市活動 即日起加入會員單筆訂單滿三款茶,不限金額,即贈送兩個兔年骨瓷杯,快來品嘗看看XIN QING 台灣高山茶 兔年骨瓷杯:由台灣著名的鶯歌燒窯製造,充滿亞洲文化的生肖代表【兔子】加上金元寶,純白色的杯身加上充滿喜氣的紅兔子。