Refund and Return Policy

1. Consumers can apply for a return or exchange within 15 days of receiving the product.

2. When returning or exchanging goods, the goods must be kept in a new and recoverable state, and the items are intact, including the goods themselves, shipping details, inner and outer packaging, manufacturer’s cartons and gifts; if the items are missing, dirty or exceeded when returning the goods Checking the necessary traces of use will constitute a condition that cannot be returned.

3. Please write to or contact us via “Messenger” instant message on this website within 15 days, and please leave the following information for customer service confirmation: order number / name / mobile phone number / product to be returned and number of pieces/reason for return. After the customer service understands the situation, they will contact the freight forwarder to take it back. After the goods are taken back, a refund will be made, and the customer does not need to pay additional shipping fees.

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New product launch activities

From now on, if you become a member, if you order three types of tea in a single order, there is no limit on the amount, you will get two bone china cups for the Year of the Rabbit as a gift. Come and taste XIN QING Taiwan High Mountain Tea Year of the Rabbit Bone China Cup: Manufactured by the famous Yingge kiln in Taiwan, the Chinese zodiac representative [rabbit] full of Asian culture is added with gold ingots, and the pure white body of the cup is filled with a happy red rabbit.

新品上市活動 即日起加入會員單筆訂單滿三款茶,不限金額,即贈送兩個兔年骨瓷杯,快來品嘗看看XIN QING 台灣高山茶 兔年骨瓷杯:由台灣著名的鶯歌燒窯製造,充滿亞洲文化的生肖代表【兔子】加上金元寶,純白色的杯身加上充滿喜氣的紅兔子。